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McKenna Plumbing FAQ

 

Plumber in office

 

Do you offer plumbing services where I live?

A. McKenna Plumbing has two locations – one in Oakville and one in Mississauga. We are happy to serve customers located in Oakville, Mississauga, Burlington, Milton and Etobicoke

 

How much will my work cost? 

When one of our professionals comes out to your home to assess the work you need to be done, they will provide you with a cost to complete the work. The amount of time required for work and parts, as well as the complexity of the job, will factor into the cost. 

 

What are your hours, and do you offer emergency services?

Our business is open 24 hours a day, 7 days a week. We are proud to offer emergency plumbing services to our Oakville and Burlington customers. Emergency services with us include a same day service guarantee. 

 

Do you have any discounts?  

We offer low, standard rates on toilet installs ($449 for a low flow toilet and $489 for an American standard Cadet 3). We also offer a whole house plumbing inspection for $99, and for $299, our plumbers will clear the main drain in your home. Further, if you mention our website during your service, we provide a discount on your bill. 

 

What is your warranty?

We stand behind our work, 100%. We make sure you are completely satisfied with the work you have done and that it lasts. If you have an issue with the work we have done, give us a call, and we'll send someone out to correct the problem. 

 

Are your plumbers fully qualified and insured?

McKenna plumbers are licensed, and our company is completely insured. We are professional tradespeople who understand the importance of finding someone you can trust. 

 

Do you install backwater valves? 

Our licensed plumbers are experienced in a number of services, including installing backwater valves. We can install and maintain the backwater valve in your home. Give us a call to book a service call today! 

 

Can you fix my furnace, air conditioner or my water heater? 

Yes – we will come out to your home and service your furnace, air conditioner and water heater when they're acting up. Our team of experienced professionals can inspect and diagnose the issue, and we can even help with the installation of a new one if needed. 

 

Can you fix my washing machine, bathtub, or other appliances? 

We can fix other appliances around your home, including sinks and faucets, refrigerators, showers, bathtubs, hot tubs and more. The services we provide are listed under Appliance Repair and Installation on our Services page. 

 

How do I prevent the city sewer lines from backing up into my home?

The best way to prevent sewer back up is to make sure the pipes are cleaned regularly. Prevention is the best line of defence, and we can help with a regular maintenance plan. Call us today for an appointment!

 

How do I shut the water off in my house?

Every home will have one main water shut off, usually located in the basement of the home. Turning this valve off will shut off all the water to the home when you need to do various repairs. 

 

Why is my toilet running? 

Toilets can run for a variety of reasons, but the most common is a malfunctioning valve or seized toilet bob. If you cannot diagnose the cause on your own, we're happy to come out and help determine the issue.

 

My toilet fills up every 10 minutes. What is the problem?

When the toilet fills up more often than it should, it could be due to a malfunctioning valve. If it needs to be replaced, we can do that for you so that the toilet will run like new again. 

 

Why is my water bill so high?

There could be a couple of reasons that - on their own are small, but together add up to costing you a lot of extra money on your bills. A toilet that runs constantly, taps that drip, and extra-long showers without low flow showerheads, can all cause extra water usage. 

 

Why do my pipes rattle in the wall?

There are many reasons pipes might be rattling in the walls, and usually, the fix is fairly non-invasive. The problem could be as simple as a loose pipe that needs to be secured to the framing. It could also be that the water pressure in your home is too high, in which case, adding a pressure reducing valve can help. It could also be a water hammer caused by fast closing valves. If you have any questions, give us a call! 

 

How can I prevent frozen pipes?

If you are worried about frozen pipes in your home, you can prevent them in a few ways. One of the easiest ways is to keep your home's heat turned up to a comfortable level. You can also open cabinet and vanity doors to make sure heat gets into the pipes. 

 

Why is my hot water not working? 

If you can't get any hot water out of your taps, your hot water tank could be to blame. Your hot water tank pilot light could have burnt out, or there could be an issue with transporting the hot water. 

 

What causes low water pressure in the whole house? 

The reason for low water pressure could come from a number of causes. The first one could be too much demand: are multiple people using appliances that use water at once? Another cause could be clogged pipes, faulty fixtures that need to be replaced or even a broken pressure regulator.